Support That Puts You First
At Our Neighborhood, we’re more than a long-term rental company—we’re neighbors who care. We make renting easier with flexible options, hands-on help, and a commitment to doing the right thing—for you and the world around us.
What It’s Like to Rent with Us
We understand that life isn’t one-size-fits-all. That’s why we tailor your lease and rental experience to fit you—not the other way around.
01 Flexible Terms That Actually Flex
Whether you need a short lease or help splitting rent with roommates, we’ll work with you to make it doable. Real life is unpredictable—we get that.
02 Support That Sticks With You
From 24/7 maintenance to responsive communication, we stay available when you need us. You’ll always know who to call and what to expect.
03 Tools That Make Renting Easier
We use Hemlane so you can pay rent, view documents, and send messages in one place. No chasing down paperwork or waiting on hold.
04 A Lease That Works for You
Need something unusual written into your lease? We’re open to thoughtful requests and custom terms that help you feel at home.
Your Rent Makes a Difference in the DMV and Beyond
Every lease through Our Neighborhood supports a cause that matters. We donate a portion of every rent payment to one of two organizations:
A Ukrainian foundation that supports the country’s defense efforts by providing non-lethal military assistance and protective equipment to soldiers.
A D.C.-based nonprofit providing safe housing and support services for survivors of domestic violence and their children.
Frequently Asked Questions About Renting With Us
Still wondering how it all works? Here are answers to common questions about leasing, maintenance, and more.
For our Baltimore properties, pest control is included—and in some homes, we cover the monthly ADT security system. In Frostburg, we take care of landscaping, so you don’t have to.
Yes! We use Hemlane, which makes it simple to pay online using ACH or credit card (ACH has no transaction fee). You can split rent between roommates, pay utilities in smaller chunks, and even opt in to build your credit score by reporting rent payments.
We offer a 10-day grace period before charging a late fee. And if you need more time or prefer to pay in smaller portions—just let us know. We’re flexible, and we’re always open to a conversation.
You can submit requests through your Hemlane tenant portal, or call our maintenance hotline. You’ll be able to track the repair, see updates, and message us or the contractor if you have questions.
Our 24/7 emergency hotline is available for urgent issues. For anything else—like a non-repair emergency—we also provide a separate number that you can call day or night.
Yes—just check with us first. We’re open to small, meaningful updates that help make the space feel like yours.
We offer month-to-month, 6-, 12-, 18-, and 24-month leases. The shorter the lease, the higher the monthly rent usually is—but we’ll work with you to find what fits.
Yes. Hemlane partners with insurance providers to help you quickly get the coverage you need.
We’ve handpicked a few organizations that reflect our values, and you get to choose between them. This helps us ensure transparency and impact.
That’s totally up to you. We just ask for 30 days’ notice so we can prepare your lease paperwork and keep everything smooth.